All items on the site will be shipped via UPS, and generally takes 7-15 business days for delivery. Please contact us directly for rush shipping at 252-728-4299 or at firstname.lastname@example.org before placing your order and we will work on getting your items out to you quickly.
Your Original sales receipt must accompany the return package. Returned items must be mailed back to CALYPSO COTTAGE for exchange or refund within a 7 calendar day period, after confirmed delivery of the product. No exceptions.
Items must be in "new, unaltered and unused condition" with originals tags attached and show no signs of wear or damage in any way. Absolutely no returns on special orders or custom orders.
If an item is received damaged or is incorrectly shipped by us please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Refunds are contingent upon inspection of item(s) once we receivethemt.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.
Customer Service Number: 252-728-4299 or email us: email@example.com